Privacy Policy

Effective September 13, 2026

YEN by Katie respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you when you visit our website, ask about services, or book an appointment.

Information we collect

We may collect information you provide, including your first and last name, phone number, email address, appointment details, messages, service preferences, and information you choose to share about your skin or treatment needs. Our website and service providers may also collect device, browser, IP address, referral, and website activity data through cookies or similar technology.

How we use information

We use information to respond to inquiries, schedule and provide services, process transactions, send appointment or service updates, follow up about YEN by Katie services and offers when permitted, improve our website and client experience, prevent misuse, and comply with legal obligations.

Text messages and email

If you check the marketing consent box, you agree to receive marketing text messages from YEN by Katie, including automated follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. You may also unsubscribe from marketing emails by using the unsubscribe link in an email or by contacting us.

How information is shared

We may share information with service providers that help us operate the business, such as website, customer relationship management, messaging, booking, payment, analytics, and professional service providers. These may include GoHighLevel/LeadConnector for forms and follow-up and Square for appointment booking and payments. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.

We do not sell personal information. We do not share mobile opt-in data or consent with third parties for their own marketing.

Cookies and analytics

Our website and embedded services may use cookies or similar technology to make the site work, remember preferences, understand traffic, and measure performance. Browser settings can limit cookies, though some features may then work differently.

Data retention and security

We keep information only as long as reasonably needed for the purposes described here, to maintain business records, and to meet legal obligations. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

Your choices

You may ask to access, correct, or delete information we hold about you, subject to applicable exceptions. You may withdraw marketing consent at any time. To make a request, contact us using the details below. We may need to verify your identity before completing a request.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them through this website.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last revised.

Contact us

YEN by Katie
4701 Patrick Henry Dr, Bldg 1, Ste 106
Santa Clara, CA 95054
(626) 464-5962